15 Days Return Policy
You may return a product within 15 days of delivery for a full refund. The item(s) MUST BE UNUSED or in new condition only, including all original material. The items must be returned to us and arrive at our shipping facility within 15 days of delivery. We will inspect all returned items and award a full refund exclusively for new and unused items. No exceptions. However, If the return is a result of our error or defective on arrival product, we will refund the full cost of the merchandise and shipping charges.
• You have 15 Days from reception of the product to return it.
• All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, or other included items to qualify for a refund.
• We undertake to then exchange or reimburse you the price of all the products.
• If it is after 15 Days, you will need to process an exchange by contacting customer service, as long as the product is unworn.
To make sure you qualify for a refund
All products being returned must be in new condition and include any retail packaging, tags, manuals, or other included items to qualify for a refund or exchange. Incomplete returns will be subject to additional charges at our discretion.
• All items must be unused and include the original packaging
• Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
• If you plan to return your clothing please keep it clean
• Once clothing has been worn and/or washed it cannot be returned or exchanged
Shoes / Footwear
• Shoes must not be worn and must include the original undamaged packaging – 33-Off.com recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable. Shoes must be in new condition with no wear evident on the soles, interior, uppers, or track spike pins.
• If you plan to return your shoes do not wear them after trying them on
• Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
• Once shoes have been worn they cannot be returned or exchanged
Equipment may be returned for a refund or exchange within 15 days of delivery. It must be returned in like-new condition with original packaging and materials.
You can always return items if they are defective. We will only accept returns of items that have been opened if they are defective. If you believe your product is defective please send it back along with the return form explaining the defect.
What about open or used items?
Open or used products returned to 33-Off.com will be subject to a restocking fee to be determined upon receipt us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 10-80% restocking fee. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND. Sorry for being so mean about it.
We will not accept returns with shipping labels attached directly to product packaging
Please do not attach or tape any Shipping Label Directly on a Shoe Box. Doing so will result in the exchange being denied. Please do not use a Skate Box or Shoe Box as your shipping box. Doing so will result in the exchange being denied. At 33-Off.com we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at 33-off.com.
25% - 50% SALE RETURN POLICY
All products (shoes, clothing and accessories) sold at 25% or 50% discount or more are not exchangeable or refundable. We will not refund or exchange any item purchased during a 25% or 50% sale.
The only reason where you will be able to return an item, is if it is defective or does not match its description on the website.
If we ship you the wrong product, or a damaged product, we will cover the shipping fees back to us. If this occurs, please contact our customer service at firstname.lastname@example.org. 33-off.com is absolutely not responsible if it does not fit you or you don't like the color or the style.