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| Payment |
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| Payment Options |
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Methods of payment accepted: We accept Visa, MasterCard, Paypal and soon Interac. At this time we do not accept Cashier's checks, Money Orders, Gift Certificates, or any other type of payment.
Important information about payment:
• Credit Cards may be charged immediately upon order.
• With a credit card payment, you will notice the charge on your bill or statement within 2 business days
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
• For more information about Secure Shopping Guarantee, click here. |
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New Brunswick |
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Newfoundland and Labrador |
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Nova Scotia |
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Quebec |
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Sales taxes may apply to your order depending on where you live. Please check your area below for more details: Orders Delivered to Quebec, Canada.
•The 5% Federal Sales Tax (GST) and the 7.5 % Provincial Sales Tax (PST) are applied to orders delivered to Quebec addresses.
Orders Delivered to the Rest of Canada (excluding Quebec)
• Only the 5% Canadian Federal Sales Tax will be applied to these orders, except for Ontario, British Columbia, New Brunswick and New Foundland who will be charged for the HST 13%. Nova Scotia who will be charged for the HST 15%.
• No Sales Taxes for U.S. Customers
• Canadian sales taxes do not apply to U.S. customers. Therefore, our U.S. customers are not charged any sales taxes, Canadian or American, provided their order is delivered to an address in the U.S. |
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| Prices |
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| All prices are listed in Canadian dollars. If you order by credit card, the credit card company will automatically convert your currency to Canadian dollars and pay the appropriate amount. |
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| Discounts And Codes |
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We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code:
1. On the Payment page in Checkout, enter the code in the box next to "Gift Certificates and Discount Codes." Codes are case sensitive.
2. Click "Apply". If your discount qualifies, it will be displayed in the payment summary.
3. Only one coupon per purchase. |
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| Returns & Warranties |
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| Return Policy |
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90 Days Money-Back Guarantee
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund. Returns will be accepted up to 90 days from purchase date. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
• You have 90 days from reception of the product to return it.
• All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, or other included items to qualify for a refund or exchange.
• We undertake to then exchange or reimburse you the price of all the products.
• If it is after 90 days, you will need to process an exchange by contacting customer service, as long as the product is unworn.
To make sure you qualify for a refund or exchange...
All products being returned must be in new condition and include any retail packaging, tags, manuals, or other included items to qualify for a refund or exchange. Incomplete returns will be subject to additional charges at our discretion.
Clothing
• All items must be unused and include the original packaging
• Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
• If you plan to return your clothing please keep it clean
• Once clothing has been worn and/or washed it cannot be returned or exchanged
Shoes / Footwear
• Shoes must not be worn and must include the original undamaged packaging – 33-Off.com recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable. Shoes must be in new condition with no wear evident on the soles, interior, uppers, or track spike pins.
• If you plan to return your shoes do not wear them after trying them on
• Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
• Once shoes have been worn they cannot be returned or exchanged
Equipment returns
Equipment may be returned for a refund or exchange within 30 days of delivery. It must be returned in like-new condition with original packaging and materials.
Defective Items
You can always return items if they are defective. We will only accept returns of items that have been opened if they are defective. If you believe your product is defective please send it back along with the return form explaining the defect.
What about open or used items?
Open or used products returned to 33-Off.com will be subject to a restocking fee to be determined upon receipt us. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 10-80% restocking fee. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND. Sorry for being so mean about it.
We will not accept returns with shipping labels attached directly to product packaging
Please do not attach or tape any Shipping Label Directly on a Shoe Box. Doing so will result in the exchange being denied. Please do not use a Skate Box or Shoe Box as your shipping box. Doing so will result in the exchange being denied. At 33-Off.com we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
Exchanges
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at 33-off.com. |
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| Easy Exchange |
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| If the color, size or other details do not suit you and you wish to exchange the product, we undertake (on the condition that the returned products are new, unworn and in their original packaging) to reimburse you and offer you the shipping costs of your new order. |
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| Express Refund |
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Once your return is received and inspected by the fulfillment centers (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!
Please note: Once we initiate the credit for your 33-Off.com return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. |
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| Damaged Or Defective Items |
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If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1.888.800.9340. Please supply the order number and item number from your original confirmation email, as well as your email address and phone number. 33-off.com will make every reasonable effort to assist you with your return.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 1.888.800.9340. Please have your order number available when you call. |
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| Returning An Item |
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Hassle-Free Return Policy
If you wish to return an item to 33-off.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items. There are two return options for most items:
• Pre-paid Return Shipping (preferred method, available for most orders)
• Standard Return Shipping
Pre-Paid Return Shipping
Allow our customers to return items hassle-free by providing them with a Pre-Paid Return Label. Return your unworn purchase within 90 days for a refund or exchange.
Return Instructions
Need to return your item? No problem. For your convenience, we have included on the packing slip a pre-printed, pre-addressed and pre-paid label for your return package.
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure full credit. Visit our 90 day money-back guarantee Policy page.
2. Complete the return reason questionnaire on the packing slip or the one you can download here. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via Canada Post by giving it to your postal carrier or dropping it at a local post office or mail drop point.
5. No Need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!
Benefits to our customer
• The packing slip in your package will contain detailed return instructions for all returnable items.
• No postage is required. The cost of return shipping will be deducted from your refund - $6.95 per package - No additional shipping costs. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 90 days of delivery.
• Pre-paid label cannot be used outside of Canada.
• You can expect a refund in the same form of payment originally used for the purchase.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
• Track return shipments while they're en route to your warehouse.
• The treatment time of a return parcel can take 3 weeks, over this time, contact our customers Service
• No Need to Worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!
• Click here for information on returning damaged or defective items.
Standard Return Shipping
If you would prefer to use your own shipping method:
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):
33-off.com Office
177 Miner Street.
Cowansville, Quebec
Canada J2K 3Y5
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 90 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• Click here for information on returning damaged or defective items.
To contact our Customer Service Department, please click here to fill out our email form. |
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| Safety, Security & Privacy |
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| Secure payments transactions powered by paypal |
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33-Off.com website uses PayPal to secure your payment details for every transaction, one of the world's largest and most secure payment processors. With PayPal you can either use your existing PayPal account or pay without being a Paypal member. Paypal provides a secure 128bit encrypted SSL session to protect your privacy including credit card information. Credit card numbers are never seen by us, nor are they stored by our system. Once your payment has been validated, your data are destroyed from Paypal: this is why we ask for your payment card number again for each new order. This provides the highest possible level of security to make your online shopping experience safe and secure. To learn more about the advantages of using Paypal please visit www.paypal.com
We are able to accept the following credit cards:
We are a verified Business Member of Paypal.
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| Secure Shopping Guarantee |
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33-Off.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than 33-Off.com.
Secure Mode
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https"
When you enter secure mode, you will see a padlock in the lower right section of the browser window.
GeoTrust Secure - Safe, Secure Shopping
33-Off.com is tested and certified daily to pass the “GeoTrust Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" GeoTrust Secure mark appears only when this site passes the daily GeoTrust Secure tests.
BBB Online - Reliability Program
33-off.com meets all BBBOnLine participation and Better Business Bureau accreditation standards and is authorized to display the BBB Accredited Business seal.
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| Terms & Conditions |
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Conditions of use
By accessing and browsing this website, you accept without limitation or qualification the terms and conditions set forth herein. It is important that you read these terms and conditions. If you fail to read these terms and conditions, you are nevertheless bound by the totality of the terms and conditions contained herein. If you do not agree with any of the terms, please do not use this website.
Canadian Residents
This website and the terms and conditions set out herein are applicable only to those users residing in Canada who access the websites operated by 33-off.com, as listed on 33-off.com.
Age of Majority
This website is directed for use by adults. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use this website on your behalf and you should not use this website on your own or provide any personal information while accessing this website.
Electronic Communications
You hereby authorize the exchange of internet documents and information between you and 33-off.com in accordance with the terms of this section, or by email, and you agree that this Agreement in electronic form is equivalent to an original written agreement between you and 33-off.com. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Exclusion of Warranties and Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT AND SUBJECT TO ANY LAWS, IN YOUR JURISDICTION, THAT COULD PROHIBIT OR LIMIT, IN WHOLE OR IN PART, THE SCOPE OF THE PRESENT EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY, 33-OFF.COM, ITS AFFILIATES, THEIR DIRECTORS, ADMINISTRATORS, EMPLOYEES, AGENTS, INDEPENDENT CONTENT SUPPLIERS, SPECIAL PARTNERS, MANDATARY SUPPLIERS OF LICENSE AND OTHER PERSONS WITH WHOM 33-OFF.COM IS BOUND OR HAS A BUSINESS RELATIONSHIP WITH (COLLECTIVELY THE “BENEFICIARIES”) DOES NOT MAKE OR GIVE ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES AS TO UNINTERRUPTED OR ERROR FREE TRANSACTIONS, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, DURABILITY, SUITABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSES, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
IN NO EVENT WILL 33-OFF.COM AND ITS BENEFICIARIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO, ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES INCLUDING COMPUTER RESOURCES, ROUTERS AND STORED DATA, PUNITIVE, EXEMPLARY, AGGRAVATED OR ECONOMIC DAMAGES, ARISING OUT OF THE PRODUCTS PROVIDED BY 33-OFF.COM OR OTHERWISE RELATED TO THIS AGREEMENT OR THE TRANSACTIONS CONDUCTED ON OR FROM THE WWW.33-OFF.COM.COM WEBSITE, EVEN IF 33-OFF.COM OR ANY OF ITS BENEFICIARIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM. IN NO CASE WILL LA CORDÉE’S OR ITS BENEFICIARIES’ TOTAL LIABILITY ARISING UNDER ANY CAUSE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, NEGLIGENCE, GROSS NEGLIGENCE OR OTHERWISE) BE FOR MORE THAN THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCTS ORDERED UNDER THIS AGREEMENT AND TO WHICH THE CLAIM RELATES. IN NO EVENT WILL 33-OFF.COM OR ITS BENEFICIARIES BE LIABLE TO YOU FOR DAMAGES OR LOSSES RESULTING FROM VIRUSES, DATA CORRUPTION, FAILED MESSAGES, DAMAGES ARISING AS A RESULT OF: TRANSMISSION ERRORS OR PROBLEMS, TELECOMMUNICATIONS SERVICE PROVIDERS, 33-OFF.COM’S CONTRACTORS, THE INTERNET BACKBONE, THIRD-PARTY SUPPLIERS OF PRODUCTS OR SERVICES, DAMAGES OR LOSSES CAUSED BY YOU, OR YOUR RESPECTIVE EMPLOYEES, AGENTS, MANDATARIES OR SUBCONTRACTORS, OR OTHER EVENTS BEYOND THE REASONABLE CONTROL OF 33-OFF.COM.
YOU AGREE TO DEFEND AND HOLD HARMLESS 33-OFF.COM AND ITS AFFILIATES AGAINST ALL CLAIMS, LOSSES OR DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM OR CAUSED BY A BREACH OF THE FOREGOING AND YOUR USE OF THE PRESENT WEBSITE, INCLUDING ANY CLAIM FOR INTELLECTUAL PROPERTY INFRINGEMENT.
THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRY OF THIS AGREEMENT.
Governing Law and Jurisdiction
This website and its servers are located in the Province of Quebec in Canada. The parties elect domicile in the judicial district of Montreal. The terms, this website, any use of this website and any transaction conducted on or from it shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein, without reference to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Products sold or delivered under this Agreement shall be subject to export control laws and regulations of Canada. You agree to comply at all times with all such laws and regulations. You will defend and hold 33-off.com harmless against all claims, damages or liability resulting from breach of the foregoing.
Headings
The headings of this Agreement are inserted for convenience of reference only and do not affect the construction or interpretation of this Agreement.
No Assignment
You may not assign your rights or obligations under this Agreement without the express written consent of 33-off.com.
Enurement
This Agreement shall be binding upon and enure to the benefit of each of the parties hereto and their respective successors and permitted assigns.
Severability
The provisions of this Agreement shall be deemed severable. Should any provision of this Agreement be declared unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such declaration shall not affect the validity and enforceability of any other remaining provisions.
Entire Agreement
This Agreement, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and 33-off.com relating to the subject matter hereof, the use of this website and any transactions conducted on or from this website, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by 33-off.com making such amendments or modifications available to you pursuant to this Agreement.
No Waiver
The failure of 33-off.com to enforce any provision of this Agreement or to respond to a breach by you or by any third party to this Agreement shall not in any way constitute a waiver by 33-off.com of its right to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.
Interpretation
The terms “you” and “your” refer to the person accessing the using the www.33-off.com website, for any reason whatsoever.
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| Privacy Policy |
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General
This section with respect to your personal privacy indicates that 33-off.com may collect and use your personal information.
Identifiable Information
33-off.com will collect personal information about you (such as, your name, address, telephone number or email address) only if you provide it to us voluntarily by completing and submitting a paper form or online (or by contacting a customer service agent). In addition, some of our interactive promotions may invite you to send us names, email addresses, residential addresses or other information about people that you refer to us, in order to participate in certain promotions, including offers of samples, products or services offered by 33-off.com online (“Products”). You can decide not to give such references, although this may affect your eligibility to participate in any such promotion.
Use of Personal Information
33-off.com may collect and use your personal information to better understand your needs and how we can improve the Products and services we offer to you, as well as to contact you. Your personal information may be disclosed to employees of 33-off.com in connection with services they provide to 33-off.com. Otherwise, 33-off.com will not disclose your personal information to others without your consent. The information and promotions offered on this website are intended only for residents of Canada and are valid only in Canada, unless otherwise indicated on this website. We may occasionally ask you to confirm that you reside in Canada to verify that the information provided to us is accurate.
Security
33-off.com has pledged to keep secure the data you provide to us and shall take reasonable precautions to protect your personal information against loss, misuse or adaptation. We ask the people to whom 33-off.com provides access to your personal information in connection with providing services to 33-off.com to confirm their commitment to respect the confidentiality of such information and to prohibit use of such information for any purpose other than those for which they were transmitted.
In order that the transmission of information from you to this website is safe, all the data transmitted through an online order or by submitting a form must by accompanied by a Secure Socket Layer (“SSL”) 128 bit browser, otherwise the data will be denied. This ensures to reduce the risk of computer attacks. If the SSL protocol is not supported by your current browser, you can install the necessary updates on the website of the internet provider (such as Microsoft, Netscape, etc.).
In order to offer a safe experience when shopping online and to maximize your protection, 33-off.com associates itself only with recognized service providers with extensive experience in the sector (Moneris, Visa, Verisign, Mastercard, Interac, etc.). In addition, to ensure maximum security of data related to transactions by credit card, 33-off.com adheres to the current safety criteria provided under the Payment Card Industry (PCI) and Data Security Standards (DSS).
Automatic Collection of Non-Identifying Information
We may collect information about you that is not registered; for example, the type of Internet browser or operating system of your computer and the domain name of the website from which you have established the link with this website. In addition, upon accessing this website, we may store some information on your computer, known as a “cookie” (located on your hard drive, a small file that a website automatically sends to your computer when you connect to the website, containing information about your use of the Internet) or a similar file. Cookies allow us to tailor a website or promotion to better match your interests and preferences. Most internet browsers allow you to erase cookies from the hard drive of your computer, block all cookies or receive a warning before a cookie is stored by a website. Please refer to your browser instructions or help screen to learn more about these functions. 33-off.com can bind non-personal information collected automatically to personal information obtained in advance in accordance with the foregoing.
33-off.com reserves the right to amend the terms of this section at any time without notice, except to reduce the security of your experience on our website. |
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| Shipping |
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| Item Availability |
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The availability of an item is clearly noted on the Product Detail page as "In Stock" or "Pre Order." Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below. You will not be billed for items purchased with a credit card until the items have shipped.
In-Stock Items
Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.
Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the Canada.
Pre-Ordered Items
Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they arrive in stock. You will be notified of the status of your item via email.
Out of Stock (Backorders)
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. If an item is temporarily unavailable for any reason or has a longer delivery time, then 33-Off.com reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order. Backordered items, if shipped separately, will incur additional shipping charges. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
Delivery of Your Items
• Delivery time of purchased items depends on your location.
• Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the Canada. If you receive an email notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.
For more information about Delivery of Your Items, click here. |
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| Shipping Methods And Costs |
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Our Current Shipping Methods are:
Maximum delivery time once you receive email confirmation that your order is shipping. Most areas in Canada will receive their order within 2-3 business days.
FREE Shipping on orders over $99.00
We offer free shipping on orders over $99. Any order below $99 is charged a flat rate of $9.95.
- Shipments that require extra shipping charges, as levied by Canada Post, may not qualify for free shipping. Delivery times from Canada Post may be extended. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.
• Tracking information will be provided to customers with valid email addresses.
• A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.
We offer free shipping on most orders over $99. Any order below $99 is charged a flat rate of $9.99.
Can items be shipped outside of the Canada?
At this time, we are not able to ship products outside of Canada. |
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| Shipping Rules & Restrictions |
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• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the Canada.
• You will not be billed for items purchased with a credit card until the items have shipped.
• Please call a Customer Service Representative at 1.888.800.9340 if you have any questions. |
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| Ordering Information |
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| Methods Of Ordering |
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33-off.com gives you 4 easy options to place an order. You may do one of the following:
• Order on-line - www.33-off.com
Follow our simple ordering process at www.33-off.com. Browse the full range of 33-off.com products under the products tab on the main menu. Then fill in the size and quantity you would like in the selector box on the right of the screen and follow the simple checkout process. Ordering online is convenient and secure.
• Order by Phone - Please contact Customer Service at 1.888.800.9340, from Monday - Friday, 9:00am to 4:00pm - Eastern Time (Service en français par téléphone). Leave a message outside these hours and we'll call you back within 24 hours.
• Order by Email - You can also email your order to us! – info@33-off.com - Please specify what product you are ordering and where you would like your product to be shipped Be sure to include your phone number along with your name, address, and order description.
• Order by Mail or Fax - Access a pdf version of the mail-in order form. Download the form and send us your order!
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| Order Status & Tracking |
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You can check the status of your order online and find out when it shipped. For orders shipped via Canada Post / Purolator you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online:
• Once your order is processed, a tracking number will be sent to you via email.
• Check your email. You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order and the tracking number.
• Visit the website. You may sign in at 33-Off.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.
• Contact us. If you still have questions about your order, please contact us via email.
Click here to login to your account. |
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| Estimated Delivery Dates |
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Once your order is processed, a tracking number will be sent to you via email. 33-Off.com will ship your order by Canada Post or Purolator or UPS or Canpar. Please allow 2-8 business days for delivery, depending on destination. All orders are normally shipped to the delivery address that you supplied within 48 hours of receipt. Orders placed at the weekend are sent on Monday evening. Orders placed on a public holiday are sent the next working day.
Shipping Time Frame
All in stock orders are shipped the same day if the order is received before 12:00 PM Eastern Time during weekdays (non-holiday). Weekend or holiday orders are shipped on Monday or the next business day. Shipping times are between 2 to 5 business days.
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| Cancellations |
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Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
• Unavailable item(s)
• Difficulty in processing your payment information
• Inability to ship to address provided
• Existence of a duplicate order
If your order is cancelled, you will receive an important notice via email. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service Department for recommendations.
Customer Requested Cancellations
After you have clicked "Submit My Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately. However, we will do our best if the order has not already been shipped to try to assist you. Please contact Customer Service at 1.888.800.9340. Or, if you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.
In the event you receive an email notifying you that we are unable to process your payment information, please contact us immediately at 1.888.800.9340. You will have the option to change your form of payment or cancel your order.
If one or more items in your order is a Pre-Ordered item, you may cancel that item. Please contact us immediately at 1.888.800.9340 if you wish to cancel these items.
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| En français |
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Service de traduction en ligne permettant de traduire instantanément les pages du site Internet de www.33-Off.com
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Étape 1 - La barre de traduction se trouve dans le coin gauche en bas de votre fureteur Internet. Cliquez sur "Translate".
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Étape 2 - Veuillez sélectionner français
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