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Receive full customer support!

• By Phone - Please contact Customer Service at 1.888.800.9340, from Monday - Friday, 9:00am to 5:00pm - Eastern Time. Leave a message outside these hours and we'll call you back within 24 hours. Phone Orders: Don't feel comfortable ordering products online? No problem! 33-Off.com accepts orders over the phone.

• By Email - Please specify what product you are ordering and where you would like your product to be shipped. Please email your payment along with your name, address, phone number and order description to: info@33-Off.com

• By Mail - Access a pdf version of the mail-in order form. Download the form and send us your order!

With 33-Off.com, 90 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

• You have 90 days from reception of the product to return it.
• All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, or other included items to qualify for a refund or exchange.
• We undertake to then exchange or reimburse you the price of all the products.
• If it is after 90 days, you will need to process an exchange by contacting customer service, as long as the product is unworn.

If you'd like to learn more about our 90 day money-back guarantee, visit our return policy page.

Pre-Paid Return Shipping
Allow our customers to return items hassle-free by providing them with a Pre-Paid Return Label. Return your unworn purchase within 90 days for a refund or exchange.

Return Instructions
Need to return your item? No problem. For your convenience, we have included on the packing slip a pre-printed, pre-addressed and pre-paid label for your return package.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition, to ensure full credit. Visit our 90 day money-back guarantee Policy page.

2. Complete the return reason questionnaire on the packing slip or the one you can download here. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.

3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send your package via Canada Post by giving it to your postal carrier or dropping it at a local post office or mail drop point.

5. No Need to worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!

Benefits to our customer

• The packing slip in your package will contain detailed return instructions for all returnable items.
• No postage is required. The cost of return shipping will be deducted from your refund - $6.95 per package - No additional shipping costs. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 90 days of delivery.
• Pre-paid label cannot be used outside of Canada.
• You can expect a refund in the same form of payment originally used for the purchase.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
• Track return shipments while they're en route to your warehouse.
• The treatment time of a return parcel can take 3 weeks, over this time, contact our customers Service
• No Need to Worry, once you have sent your package to us, an account representative will ensure that the rest of the steps are completed correctly. We will email you a receipt confirming the credit!
• Click here for information on returning damaged or defective items.